NEW REFUSE BILLING PROCEDURE: Solid Waste Billing Responsibilities Transferring to Waste Management (WM)

Starting July 1, 2020, Waste Management will provide all aspects of solid waste services (including billing) for residential and commercial customers in Manhattan Beach.

View the Residential 30 day notice and the Commercial 30 day notice, which provide an overview of the core changes to the Waste Management contract beginning July 1, 2020.

What does that mean? 
Customers will receive one bill directly from Waste Management for solid waste (trash) services, and one bill directly from The City of Manhattan Beach for water services. During the months of July and August some residential customers may see a prorated refuse amount on their city water bill – this will be for services provide through June 30, 2020 but billed in July or August. 

What are the new rates for July 1, 2020 - June 30, 2021?
Click this link to view the Proposition 218 notice, which includes the NEW RATE SHEETS.  The new rates were mailed to all property owners and rate payers in March 2020 as part of the Proposition 218 process, required by CA law.  The Proposition 218 notice included the rate sheets for all the proposed rates, and a 45-day window was provided for property owners and rate payers to submit a rate protest to the City Clerk.  A Public Hearing occurred on May 12, 2020 and it was determined that the number of protests needed to overturn the rates was not reached (24 protests received, needed 6,000+ to overturn rates).  City Council adopted the rates with an effective date of July 1, 2020. 

How can I pay my bill?
Waste Management provides a variety of payment option such as an online portal for one-time payments, automatic payment set-up using a bank account or credit/debit card or a payment address where check can be mailed. WM also allows for paperless billing (if desired).  The City of Manhattan Beach will provide information as it becomes available in water utility bills or on the Waste Management Refuse Billing webpage, in order to assist with setting up your new Waste Management customer account.

Does the community have to pay a "billing transfer fee" or something extra for this change?
No.  Waste Management agreed at the City Council's February 5, 2020 meeting to take over all billing responsibilities without charging an additional fee for "billing." 

What about my City water bill?  Will that change? 
No.  You will still receive your water bill from the City of Manhattan Beach.  There will be no changes to customer water accounts.  If you are currently enrolled in autopay or paperless billing with the City, that will remain in place. You may continue to making payments and monitor your water account in the same manner that you do today.